Overview

Each incident contains an event log that lists important milestones that occur over the lifetime of the incident. These events can be further categorised into one of the three event classes listed below:

Event Log Entry

This is a record of something happening on the incident. It could be a change in the current status of the incident, or a record that a request for further information has been sent to the claimant for example. It can contain attachments where these are useful and relevant to the event log entry.

Reminder

This is a reminder for someone, generally the claims handler assigned to the file, to do something at a particular date and time. For example, when an incident is first created an initial review reminder is created to prompt the file handler to review the file within the defined time period. These reminders appear on the assignee's task list within Claims Manager and are a way of allowing users an overview of the work assigned to them in the system.

Correspondence Entry

This is a record of a piece of correspondence either having been received on the file or sent out to a claimant or party. It contains the category of the correspondence and generally will also contain one or more attachments with further details of what that correspondence was.

These endpoints allow you create a new event under the given incidentId and lookup an existing event using the eventId.